Frank Lazzaro

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Returns and Refunds


there are NO cash refunds with any returning Lazzaro product. A credit or exchanged will be made to the full value of your return merchandise. Returns and refunds can only be made with products purchased from Lazzaro's.com. All Lazzaro merchandise has the "Add to Cart" icon below its product and uses the Paypal shopping cart for ordering and purchasing. Affiliated retailers on this website have their own returns and refund policy and you must contact the retailer that the product was purchase from. We will also intervene on your behalf to make sure that you are satisfied with the outcome of your purchase with the affiliated retailer if neccessary.
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We hope you'll be pleased with your purchase. If you should change your mind, and wish to return anything bought from Lazzaro's.com, we'll be happy to issue you a credit refund good for one year or exchange a product providing it's in fully resaleable condition. Returns should be made within 14 days and in original, undamaged packaging.

When you buy online, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us on email of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.

If the product returned is not in fully resaleable condition or the packaging is damaged, we will give you a full refund. 

Credit Refunds can only be made to the original card of purchase and through Paypal.com.


 
To return merchandise for an exchange or credit refund of the exact amount of your purchase with a Lazzaro product, you must contact us by email in our store's contact page. Tell us why you want to return this product. (a Lazzaro product is anything purchased on our website using our own Paypal shopping cart). We will contact our Distribution Center in California and issue an order for UPS Return Labels to be sent to the delivery address that the product was shipped to. Only in the 48 continental United States will we issue a credit refund of a product. This is a two week process between our accounting department and mailing of the labels to you. After you receive the return UPS Labels in the mail, you must place it on the outside of the original carton that the product came in. The package then must be sent to a UPS pick up station and they will ship your package and return it to our Distribution Center. We pay all shipping charges. Once we receive your returned merchandise, in its original carton, we will issue you a credit refund through Paypal.com on your credit card or exchange the product for another one. This complete process takes a period of about 30 days after you report to us that you want to return the merchandise for a credit refund or exchange.

Please contact us within three days of receiving your order for a return or refund to be issued.



Frank Lazzaro.com is owned and operated from our company headquarters based in Levittown, N.Y.  Our merchandise distribution center is located in Southern California. We offer FREE SHIPPING on all Lazzaro orders over $50 that has the "Add to Cart" icon below the product. Once an order is submitted to us, it cannot be canceled due to our "high-tech" computerized processing in our distribution center. Orders are processed immediately after your credit card has been submitted and approved. We ship only in the continuous United States via UPS ground service. To provide the best possible service to all our customers, we reserve the right to limit order quantities. Please feel free to contact us anytime, by using our "contact us" link, with any question concerning this website or your order.